Return and Refund Policy for InstaTrends.shop
At InstaTrends.shop, we strive to provide you with the best shopping experience possible. We understand that sometimes a return may be necessary, and we have implemented a comprehensive return policy to ensure your satisfaction. Please review the following guidelines before initiating a return:
1. Eligibility:
a. We accept returns for most products within 30 business days from the date of purchase, unless otherwise specified.
b. To be eligible for a return, the item must be unused, in its original condition, and in the original packaging. It should also include any accessories, manuals, or tags that came with it.
c. Certain items, such as perishable goods, personalized products, and intimate or sanitary goods, may not be eligible for return due to health and safety reasons. Please check the product description or contact our customer support for clarification.
2. Return Process:
a. To initiate a return, please contact our customer support team either by email, phone, or through our website's contact form. Provide your order details, including the order number and the specific item(s) you wish to return.
b. Our customer support team will guide you through the return process and provide you with a return authorization, if applicable. This authorization may include instructions for shipping the item back to us.
c. Please ensure that the returned item is securely packaged to prevent damage during transit. We recommend using a traceable shipping method and purchasing shipping insurance for high-value items.
d. Once we receive the returned item and verify its condition, we will process the refund or exchange as per your request. Refunds will be issued using the original payment method, and exchanges will be subject to product availability.
3. Refunds:
a. Refunds will be processed within 7 to 14 days of receiving the returned item. Please note that it may take additional time for the refund to reflect in your account, depending on your payment provider's policies.
b. We will refund the purchase price of the item, excluding any shipping charges or additional fees incurred during the return process, unless the return is due to an error on our part.
c. If you received a defective or damaged item, please contact us immediately. We may request supporting evidence, such as photographs, to facilitate the return process.
4. Exchanges:
a. If you would like to exchange an item for a different size, color, or style, please contact our customer support team to check the availability of the desired item. We will guide you through the exchange process and provide any necessary instructions.
b. Exchanges are subject to product availability. If the requested item is out of stock, we will process a refund for the returned item as per our refund policy.
Please note that our return policy may be subject to change without prior notice, and it may vary for specific promotions or sales events. We recommend reviewing our website or contacting our customer support team for the most up-to-date return policy information.
If you have any questions or require further assistance regarding returns or exchanges, please don't hesitate to reach out to our customer support team. We are here to help you and ensure your satisfaction with our products and services.
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